Terms & conditions
1. Definitions
“Trivme” is an online booking platform that connects you with licensed organisers of experiences, trips and stays in Egypt.
2. Trivme's role as an intermediary
Trivme acts between you and the organiser; the organiser is responsible for delivering the experience as described.
3. Booking and payment
3.1 Prices are shown in Egyptian pounds and include 14% VAT and any stated fees. No hidden fees are added at payment.
3.2 When you start paying, we hold your seats: 10 minutes for cards and mobile wallets, 30 minutes for instalments, and until the reference number expires for Fawry. If the hold expires, the provisional booking is cancelled.
4. Cancellation and refunds
4.1 You can cancel and get a full refund before the “free-cancellation deadline” shown on the experience page and in your confirmation. After that deadline, cancelling isn't possible.
4.2 If the organiser or Trivme cancels the experience, you get a full refund to the original payment method.
| Payment method | Refunded to | Usual time |
|---|---|---|
| Card (Visa / Mastercard / Meeza) | The same card | 5–14 working days |
| Mobile wallet | The same wallet | 1–3 working days |
| Fawry | Trivme wallet or transfer | 1–3 working days |
| Instalments (valU and others) | The provider | Per provider |
| Trivme wallet | Trivme wallet | Instantly |
5. Organiser responsibilities
Organisers keep to the published times, meeting points and the licences their activity needs.
6. Reviews and content
Only travellers who completed the trip can review, and reviews are moderated against our content guidelines.
7. Personal data protection
We process your data under Egypt's Personal Data Protection Law No. 151 of 2020. Details are in the privacy policy, and you can exercise your rights from the privacy centre in your account.
8. Governing law
These terms are governed by Egyptian law, and the courts of Cairo hear any dispute.